The tag will then be automatically generated. Simply type in the tag input area within the left side bar, then write back to the customer and submit the ticket. Next, you’ll need to put in the specific tag you’d like to use. Blog post on this: COMING SOON!įirst things first, you would need to open a ticket that you would like to work on. Using triggers and tags, we can instantly tag and close unwanted and spam tickets.Using triggers and tags, we can push tickets with a certain tag to an assignee (Can be used to handle Urgent ticket) Blog post on this: COMING SOON -).Easily find certain tickets using the search/browse button.Quickly assess tag use to understand support request trends.In the early stages, we typically use tags to: For example, we can tag all general question as “FAQ-queries” and all technical questions related to the website as “bug” or “tech-queries”. So - what does tagging in Zendesk actually mean? A tag is a word or a collection of words that mark a certain type of ticket or topic, and add context to them - at a glance.
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